Delivering AI that’s Secure, Private and Patient-Consented. Beyond an App—A Medical AI Platform

When Centers for Medicare & Medicaid Services (“CMS”) announced its Health Tech Ecosystem Initiative, one requirement stood out: Conversational AI Assistants that provide “personalized, context-aware guidance to patients”. Tools should help patients understand the medical guidance they receive from providers and offer AI-driven support throughout their care journey.

As shared in Bo Holland’s post, “The Future of Healthcare is Here”, Health Bank One™ has pledged support for the initiative. In fact, we’re already delivering AI Assistants to patients through the Health Bank One app, and we’ve gone further by ensuring that every patient interaction with AI is secure, private, and consent-driven.

Unlike public AI applications that use patient data for advertising or other purposes, with Care Guide™, the Health Bank One AI assistant, patient data never leaves the Health Bank without the patient’s explicit consent.  Medical records and health data remain private, encrypted, and stored securely within each patient’s Health Bank One account.

And it isn’t just about building an app. Our mission is to build a medical AI platform that makes healthcare transparent for patients and professionals: one that uses patient consent to unlock innovation to bring the CMS’ vision for a next-generation healthcare system to life.

WHAT PATIENTS GET -

• Personalized, secure chats with health records

  Patients can ask questions about a specific document (e.g., lab results or imaging reports) or get insights from their entire consolidated health history to get truly tailored guidance, not just generic advice. They can even upload their own documents for analysis.
  

• Guided conversations with predefined prompts

  Not sure where to start? Care Guide includes prompts such as “Help me prepare for my upcoming doctor visit” or “Help me save money on my medication” to make it easier to navigate the complexities of the healthcare system.
  

• Everyday health questions, answered

  Whether it’s “Is this rash worth a doctor’s visit?” or “Is it okay for me to take Nyquil?”, Care Guide provides immediate, personalized feedback. (For more complex issues, patients should always consult their care team. Care Guide is intended to be a complement to the team, not a replacement.)
  

• Simplified healthcare search

  Patients can now ask questions like “Show me the top 5 cardiologists in Denver” and get actionable answers.
  

• Improved user experience

  Recent updates have made Care Guide faster and more intuitive including copy-to-share functionality to make it easier to share health data with providers and care teams.
  

WHAT PARTNERS GET -

• A secure platform to access patient data & consent

  Medical AI has the ability to transform healthcare in so many ways. Partners can now focus on building the Gen AI applications that deliver that promise by relying on the Health Bank™ platform to provide the access to patient data and patient consent they need.
  

• Save time with tailored queries

  With patient consent, partners can interrogate patient records to uncover insights. Instead of manually digging through files and scouring hundreds of pages of PDFs, Care Guide can quickly answer questions like “When was this patient diagnosed with Type II Diabetes?” or “What was their last A1C reading?” Because most conditions are also clinically coded, partners can perform queries to search and chat by code sets (ie. ICD-10, SNOMED, etc.).
  

• Predefined and custom prompts

  Partners can streamline repetitive processes and reduce manual work with prompts that query patient records. For example, clinical research teams can utilize a predefined prompt such as “Does this patient qualify for my trial?” and supply their inclusion / exclusion criteria to speed up eligibility screening.
  

• AI choice and flexibility

  Today, Care Guide uses multiple AI models from OpenAI and Google. Soon, we’ll add support for custom LLMs, enabling partners to select the best model for each use case and even work with partners to integrate their own pretrained models. Our platform is AI agnostic, so we can integrate whichever tools deliver the most value.
  

  

Why All This Matters

The CMS announcement validated what we’ve believed all along: AI can be transformative for patients, providers, and innovators, but only if it is context-aware, conversational, and secure. Patients need tools that don’t just talk at them, but that actually understand their medical history, respect their privacy, and can integrate into the broader healthcare ecosystem.

And when patients consent to sharing their records with providers, life sciences, or other healthcare organizations, those groups should have access to an AI platform that makes the data usable. This is the foundation for a new healthcare model where patients, providers, and innovators finally work together, powered by secure data access, patient consent, and trustworthy AI.