Frequently Asked Questions

Health Bank One™ enables you to request records from any provider or organization. To request records from a new provider: 1. Select the “Providers” icon in the bottom navigation and click “Add Provider”. 2. Search using the organization name along with the city and state for the location you visited. Or, if necessary, search based on the Provider's name. 3. In the search results, select the location you visited. 4. Select that you want to retrieve records and choose whether you want to share records with this provider as well. 5. Once you authorize the connection, select the type of records you want to receive (medical records, images, or billing records) and how you would like them delivered. If your provider has your records available electronically, Fast Digital Download will be the fastest, most convenient way to get your records. If that isn’t an option, choose Standard Delivery and Health Bank One will reach out to your provider on your behalf. It may take one to two weeks to retrieve your records. If you have already connected to a provider or organization and wish to order updated records: 1. Select the “Records” icon in the bottom navigation and click “Order Records”. 2. You will see a list of your Connected Providers. Select the provider from which you want updated records 3. Select the type of records you want to receive (medical records, images, or billing records) and how you would like them delivered. If your provider has your records available electronically, Fast Digital Delivery will be the fastest, most convenient way to get your records. If that isn’t an option, choose Standard Delivery and Health Bank One will reach out to your provider on your behalf. It may take one to two weeks to retrieve your records.