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Supporting Patients, Securing Records

Accessing your medical records isn't just a convenience, it's your legal right. Our team is here to help.

Jessica Smith

Mar 4, 20252 min read

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To access medical records through Health Bank One™, the provider must still maintain them. Certain records (e.g., mental health or substance use disorder) are subject to specific handling laws. Health Bank One™ cannot obtain records without the subscriber's cooperation, including payment, if required by the provider.